Emergency Contacts
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    • 1.0 Introduction

    This guide provides contact information and instructions for reporting issues related to faulty AV equipment and accessing emergency support services. Following the correct protocol ensures timely assistance and minimizes downtime.

    2.0 Reporting Faulty Equipment or Minor Issues

    For non-critical issues, such as faulty equipment or minor operational problems, please follow the steps below:

    1. Submit a Support Ticket:
      Open a support ticket by visiting https://support.pulse-me.com and provide the necessary project details and a description of the fault.
    2. Send an Email:
      If you prefer, you can also send an email to support@pulse-me.com with the following details:
      • Project Name
      • Project Location
      • Description of the Fault
      • Date and Time of the Issue
      • Contact Information

    Response Time:

    Our support team will respond to your query within 1 working day.

    3.0 Emergency Support for Critical Issues

    If you are experiencing a business-critical issue where your operations are severely affected (e.g., the entire sound system is down, no lights, or all screens are non-operational), you should take immediate action.

    In case of an emergency, contact our 24/7 emergency support team:

    • Emergency Support Hotline:
      +971 6005 PULSE (+971 6005 78573)

    Our team is available 24/7 to assist with urgent issues that are preventing your business from operating.

    4.0 Important Notes

    • Use the Emergency Hotline only for business-critical issues where immediate assistance is required.
    • For non-urgent matters, please use the support ticket or email methods to ensure proper tracking and resolution.
    • Always provide as much detail as possible regarding the issue to help our support team respond quickly and effectively.

    5.0 Additional Resources