Job Summary:

As the Project Manager for our Audio Visual system integration company, responsible for overseeing multiple consecutive projects from inception to completion, ensuring that they are delivered on time, within budget, and to the highest quality standards. This role is highly demanding, it requires a hardworking, dedicated, and client-centric individual who is willing to share and learn from team members. Successfully delivering world-class installations and striving to exceed expectations can be highly rewarding.

A project which is given to the PM at any stage will take full ownership of the project from whatever state it is handed to gather and prepare all the information's and deliver a successfully documented project.

Your key responsibilities will include managing the installation team, sharing responsibility for the project schedule, ensuring that projects are completed on time with snagging lists and documentation, and delivering exceptional customer service throughout the entire process.

Responsibilities:

• Manage multiple AV system integration projects simultaneously, from design and consultation to installation and after-sales support.
• Collaborate with clients, contractors, and team members to ensure successful project completion.
• Lead and manage a team of installation technicians to ensure timely and efficient project delivery.
• Utilize project management software (such as D-Tools System Integrator and scheduling tools) to manage and streamline projects, design, procurement, installation, and scheduling.
• Utilize company resources to assist in all aspects of the project life cycle.
• Maintain project schedules and keep all team members and departments up to date on project status.
• Conduct project site surveys and create documentation for projects.
• Conduct thorough project snagging and create full handover documentation.
• Monitor project budget and expenses to ensure profitability.

Requirements:

• Bachelor's degree in a relevant field (e.g. Electrical Engineering, Audio Visual Technology, Project Management).
• 5+ years of experience in project management, preferably in the Audio Visual System Integration industry.
• Strong technical knowledge of AV systems, including but not limited to Audio, Visual, Lighting, and Networks.
• Experience using project management software, such as D-Tools System Integrator and scheduling tools.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, contractors, and team members.
• Strong leadership and management skills, with experience leading a team of technicians.
• Strong organizational and time management skills.
• Attention to detail and ability to maintain high quality standards.
• Proficiency in AutoCAD and Vectorworks is a plus.
• PMP certification is a plus.

Key Performance Indexes:

• Reporting:
• Reporting to clients, contractors, and internal teams via email or other communication channels.
• Timelines:
• Cycle time: The amount of time it takes to complete a project.
• On-time completion percentage: The percentage of projects completed on time.
• Time spent: The amount of time spent on each project.
• Planned hours vs actual time: The comparison between the planned project hours and the actual time taken to complete the project.
• Resource capacity: The availability of resources during the project duration.
• Quality:
• Customer satisfaction/loyalty: The level of satisfaction and loyalty demonstrated by customers.
• Number of mistakes/errors: The number of mistakes or errors made during the project.
• Customer complaints: The number of complaints received from customers.
• Number of snags after handover: The number of issues that arise after the project has been completed and handed over to the customer.
• Effectiveness:
• Tracking of materials: The ability to effectively track materials throughout the project duration.
• Training for the projects: The level of training provided to team members before and during the project.
• Number of change requests: The number of requests for changes made during the project.
• Number of additional requests for material: The number of requests for additional materials made during the project.
• Completion and documentation: The level of completion and documentation achieved during the project.
• Planning/Task Management/Scheduling:
• Setting tasks related to projects for other departments and effectively managing time.
• Full planning ahead of time with full product documentation available.
• Project briefing to technicians and technical teams before reaching the site.