Sales / Account Manager

    Job Summary:

    As the Business Development Manager for our Audio Visual system integration company, must be proactive and experienced to develop new customer leads. The responsivities include identifying new business opportunities and building strong relationships with potential clients, while also maintaining and nurturing existing client relationships. The BDM must ensure each department meets the needs of the clients and customers; works actively to find solutions and maintain good relations for future business ventures.

     

    Responsibilities:

    • Identify and develop new business opportunities by conducting market research, analyzing industry trends and competitor activity, and proactively seeking out potential clients.
    • Develop and implement strategic sales and marketing plans to achieve business growth and revenue targets.
    • Build and maintain strong relationships with key decision-makers and influencers in target organizations, and communicate our value proposition effectively to them.
    • Collaborate with internal teams (engineering, project management, and installation) to ensure that client requirements are met and projects are executed successfully.
    • Negotiate and close deals with clients, including contract negotiation and pricing agreements.
    • Stay up-to-date with the latest audio visual technologies and trends in the industry, and provide insights and recommendations to the leadership team on potential opportunities for business growth.
    • Attend industry events and conferences to network with potential clients and stay up-to-date with industry developments.

     

    Requirements:

    • Bachelor's degree in a relevant field (e.g. Electrical Engineering, Audio Visual Technology, Sales).
    • 5+ years of experience in Sales, preferably in the Audio Visual System Integration industry.
    • Strong technical knowledge of AV systems, including but not limited to Audio, Visual, Lighting, and Networks.
    • Using CRM software
    • Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, contractors, and team members.
    • Strong organizational and time management skills.
    • Attention to detail and ability to maintain high quality standards.

 

Investment Park Ph2, United Arab Emirates
Sales
Permanent

Project Manager

 

    Job Summary:

    As the Project Manager for our Audio Visual system integration company, responsible for overseeing multiple consecutive projects from inception to completion, ensuring that they are delivered on time, within budget, and to the highest quality standards. This role is highly demanding, it requires a hardworking, dedicated, and client-centric individual who is willing to share and learn from team members. Successfully delivering world-class installations and striving to exceed expectations can be highly rewarding.

    A project which is given to the PM at any stage will take full ownership of the project from whatever state it is handed to gather and prepare all the information's and deliver a successfully documented project.

    Your key responsibilities will include managing the installation team, sharing responsibility for the project schedule, ensuring that projects are completed on time with snagging lists and documentation, and delivering exceptional customer service throughout the entire process.

     

    Responsibilities:

    • Manage multiple AV system integration projects simultaneously, from design and consultation to installation and after-sales support.
    • Collaborate with clients, contractors, and team members to ensure successful project completion.
    • Lead and manage a team of installation technicians to ensure timely and efficient project delivery.
    • Utilize project management software (such as D-Tools System Integrator and scheduling tools) to manage and streamline projects, design, procurement, installation, and scheduling.
    • Utilize company resources to assist in all aspects of the project life cycle.
    • Maintain project schedules and keep all team members and departments up to date on project status.
    • Conduct project site surveys and create documentation for projects.
    • Conduct thorough project snagging and create full handover documentation.
    • Monitor project budget and expenses to ensure profitability.

     

    Requirements:

    • Bachelor's degree in a relevant field (e.g. Electrical Engineering, Audio Visual Technology, Project Management).
    • 5+ years of experience in project management, preferably in the Audio Visual System Integration industry.
    • Strong technical knowledge of AV systems, including but not limited to Audio, Visual, Lighting, and Networks.
    • Experience using project management software, such as D-Tools System Integrator and scheduling tools.
    • Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, contractors, and team members.
    • Strong leadership and management skills, with experience leading a team of technicians.
    • Strong organizational and time management skills.
    • Attention to detail and ability to maintain high quality standards.
    • Proficiency in AutoCAD and Vectorworks is a plus.
    • PMP certification is a plus.

     

    Key Performance Indexes:

    • Reporting:
      • Reporting to clients, contractors, and internal teams via email or other communication channels.
    • Timelines:
      • Cycle time: The amount of time it takes to complete a project.
      • On-time completion percentage: The percentage of projects completed on time.
      • Time spent: The amount of time spent on each project.
      • Planned hours vs actual time: The comparison between the planned project hours and the actual time taken to complete the project.
      • Resource capacity: The availability of resources during the project duration.
    • Quality:
      • Customer satisfaction/loyalty: The level of satisfaction and loyalty demonstrated by customers.
      • Number of mistakes/errors: The number of mistakes or errors made during the project.
      • Customer complaints: The number of complaints received from customers.
      • Number of snags after handover: The number of issues that arise after the project has been completed and handed over to the customer.
    • Effectiveness:
      • Tracking of materials: The ability to effectively track materials throughout the project duration.
      • Training for the projects: The level of training provided to team members before and during the project.
      • Number of change requests: The number of requests for changes made during the project.
      • Number of additional requests for material: The number of requests for additional materials made during the project.
      • Completion and documentation: The level of completion and documentation achieved during the project.
    • Planning/Task Management/Scheduling:
      • Setting tasks related to projects for other departments and effectively managing time.
      • Full planning ahead of time with full product documentation available.
      • Project briefing to technicians and technical teams before reaching the site.

Investment Park Ph2, United Arab Emirates
Project Management
Permanent

Sales Coordinator

Job Title: Sales Coordinator

Location: DIPII, Dubai

Job Type: Full-time

Company: Pulse Middle East Trading LLC

Job Overview:

We are seeking a proactive and detail-oriented Sales Coordinator to join our team. The Sales Coordinator will be responsible for supporting the sales department by coordinating and managing all presales activities, handling customer quotations, and overseeing the entire sales pipeline. The ideal candidate will have strong organizational skills, excellent communication, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Monitor Incoming Presales: Track and oversee all incoming presales requests, ensuring they are addressed in a timely and organized manner.
  • Create and Maintain System Quotations: Prepare accurate and detailed system quotations for clients using the company’s systems and ensure all required information is included.
  • Follow Up on Quotations: Ensure timely follow-ups on sent quotations to secure responses from clients.
  • Sales Coordination Meetings: Schedule, organize, and host regular sales coordination meetings with all Sales Managers to review opportunities, pipeline progress, and challenges.
  • Documentation Management: Collect and maintain all necessary customer documentation, including contracts, purchase orders (LPOs), and related paperwork.
  • LPO and Contract Review: Verify the accuracy and completeness of LPOs and contracts, ensuring all terms and conditions align with company policies.
  • Pipeline Management: Manage the entire sales pipeline from presales through to post-sales, ensuring accurate forecasting, tracking, and reporting.
  • Reporting: Generate reports to track sales performance, pipeline status, and follow-up actions.
  • Client Communication: Serve as a point of contact between customers and the sales team, ensuring smooth communication and addressing any client inquiries or concerns.
  • Cross-functional Collaboration: Work closely with the finance, legal, and project teams to ensure seamless sales operations.

Skills and Qualifications:

  • Education in Business, Sales, or related field preferred.
  • Proven experience in a similar sales coordination or administrative role.
  • Strong organizational and time management skills with the ability to manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in using CRM software and MS Office Suite.
  • Attention to detail and ability to work under pressure.
  • Ability to work collaboratively across departments.

If you are a motivated individual with a passion for sales coordination and strong organizational skills, we encourage you to apply! 

Investment Park Ph2, United Arab Emirates
Permanent

AV Programmer

Job Title: AV Programmer

Location: DIP II

Job Type: Full-time

Company: Pulse Middle East Trading LLC

Job Overview:

We are seeking a skilled and experienced AV Programmer to join our team. The AV Programmer will be responsible for programming and configuring Audio Visual (AV) systems, including but not limited to QSYS systems, Crestron, AMX, or similar platforms. The ideal candidate should have a strong technical background in AV systems integration and possess the ability to work independently or as part of a team to deliver high-quality AV solutions for our clients.

Key Responsibilities:

  • AV System Programming: Develop, configure, and program AV systems, focusing on platforms such as QSYS, Crestron, AMX, or similar.
  • Custom Control Systems: Design and implement custom control system solutions based on client requirements, ensuring seamless integration and ease of use.
  • System Commissioning: Conduct testing, troubleshooting, and system commissioning to ensure AV systems are operational and meet project specifications.
  • Collaborate with Teams: Work closely with project managers, engineers, and other technical teams to ensure successful installation, programming, and support of AV systems.
  • Documentation: Create and maintain detailed documentation for all programming and system configurations, ensuring clear instructions and guidelines for future use or troubleshooting.
  • Client Support and Training: Provide technical support and training to clients and end-users on how to operate and manage the installed AV systems.
  • Firmware and Software Updates: Stay up to date with the latest AV system software and firmware updates, applying these to maintain optimal system performance.
  • System Integration: Ensure proper integration of AV systems with other networked or standalone systems (e.g., video conferencing, lighting, HVAC, etc.).
  • Troubleshooting: Diagnose and resolve issues related to AV system functionality and performance.
  • Project Management Support: Assist with project planning and provide technical guidance during installation and setup phases.

Skills and Qualifications:

  • Bachelor’s degree in Electronics, Audio Engineering, or a related field is preferred.
  • Proficiency in programming QSYS systems or similar AV platforms (e.g., Biamp, Extron).
  • Experience with Crestron, AMX, or similar control systems (Crestron certifications are highly desirable).
  • Knowledge of AV systems integration, signal flow, and troubleshooting.
  • Familiarity with networking fundamentals, including IP addressing, VLANs, and AV over IP solutions.
  • Ability to read and interpret technical schematics and drawings.
  • Strong problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills to liaise with both technical teams and clients.
  • Ability to work independently and manage multiple tasks and projects effectively.
  • Willingness to stay updated with new technologies and industry best practices.

Certifications (Preferred):

  • Q-SYS Certified Programmer
  • Crestron Certified Programmer (CTI-P101, CTI-P201)
  • AMX Control Programmer certification
  • CTS (Certified Technology Specialist)
  • AVIXA

Benefits:

  • Competitive salary based on experience and qualifications.
  • Health insurance and other benefits as per company policy.
  • Ongoing training and certification opportunities.
  • Career development within a fast-growing company.


 

Investment Park Ph2, United Arab Emirates
Permanent

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